SECTION 1 – PERSONAL INFORMATION

‘Personal information’ refers to any information which can identify an individual, either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address, or postal address.

 

What Personal Information do you collect about me?

When you browse our website or carry out actions such as the following:

 

• Create a customer account

• Place an order

• Sign up to our mailing list or subscribe to any other services that we offer

• Enter any competition, promotion, or prize draw

• Correspond with us, whether by phone, email, or live chat

Then, we may collect your personal information, including:

• Name

• Date of birth

• Gender

• Address

• Email address

• Phone or mobile number

• Encrypted password and payment information

• Customer Service correspondence records

• Technical information about how you access and use our websites, including your IP address, browser type, referring URL, and operating system

• Cookies – for more information see below

 

What is done with this information?

We use your information for the following purposes:

 

• To process your orders. We use relevant personal information described above (including your name, address, and payment details) to process and deliver your order, add payments or refunds, and notify you of the status of your order.

• To provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.

• To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant offerings, to improve our website, as well as to personalise the products and services we offer you.

• Fraud Prevention. To prevent or detect fraud or abuses of our sites.

• Marketing. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, to use the contact details you have provided to send personalised marketing or retargeting communications.

How long will you keep my information?

Customer and order information will be kept securely on our system until you ask us to remove it.

Note: Purchase information retention is subject to regulatory mandates we must adhere to (e.g. data retention requirements for tax reporting).

 

• Encrypted credit card information will be purged every 365 days.

• Mailing list subscriptions will remain active until you opt out from specific lists.

• Cookies – please refer to the section below.

 

 

SECTION 2 – CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for marketing purposes (e.g. to offer you special discounts), we will request your permission explicitly if not already granted.

 

How do I withdraw my consent?

If after you opt-in you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.

Financial transaction data will be maintained as required by law.

You may opt out by clicking the unsubscribe link on our newsletter emails or contacting us at info@mahoneysupplements.com.

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if necessary to fulfil our obligations under our agreement with you — for example, providing your address to the courier to deliver your purchases.

 

SECTION 4 – E-COMMERCE PLATFORM

Our store is hosted on Shopify’s platform. They provide us with the online e-commerce system that allows you to buy our products and use our services.

Your data is stored through Shopify’s data storage, databases, and application infrastructure. They store your data on a secure server behind a firewall.

Payments on our website are processed through secure checkout pages using trusted third-party payment service providers (e.g. credit card processors).

Shopify is PCI DSS Level 1 compliant. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide — for example, couriers to deliver your purchases.

However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies in respect to the information we must provide for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you proceed with a transaction that involves their services, your information may be subject to the laws of that jurisdiction.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology. We follow all PCI-DSS Level 1 requirements and implement additional generally accepted industry standards.

 

SECTION 7 – COOKIES

A cookie is a small file stored on your device’s hard drive that often contains an anonymous unique identifier and is accessible only by the website that placed it there.

Cookies are not programs and cannot read other information saved on your hard drive or be used to spread viruses.

Most online retailers use cookies. Mahoney Supplements uses cookies to recognise returning customers so you don’t need to re-enter certain information every time you shop.

We do not use cookies to store credit card numbers, address information, or any other personal data.

You may delete cookies, but doing so may remove preferences or make your browsing experience less personalised. You can enable or disable cookies in your web browser.

From 26 May 2012 and in line with the EU Cookie Directive, you can view details of the types of cookies that may be used on our website.

 

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

In compliance with the EU GDPR Directive (25 May 2018), if you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact our Privacy Compliance Officer at:

📧 info@mahoneysupplements.com